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PIC release 8.5

August 05, 2013
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Property Industry Conference scheduled for November 18th  
Insurance professionals tackle social media & the claims process

ROCKVILLE, MD — The next Property Industry Conference will be held on Monday, November 18, 2013, in Jacksonville, Fla., at the Hyatt Regency Jacksonville from 1-4 p.m. The meeting will take place before the PLRB Large Loss Conference.

Ellen Carney, principal analyst for Forrester Research, Inc., will deliver the keynote presentation on how to effectively use social media in the insurance claims process. At Forrester, her research focuses on eBusiness strategies, technologies, adoption trends, and best practices of property & casualty, life group and health insurers globally.

John Langowski, vice president of claims for United Property & Casualty; Jeff Vanderpool, senior vice president and chief claims officer for Sunshine State Insurance; and Teresa Heller, vice president of claims for American Integrity, will participate in a panel discussion moderated by Carney on how insurers are using social media to communicate with policy holders, educate them about products, and manage their claims. Attendees will also have an opportunity to participate in a Q&A session after the presentations.

“Social media is a great tool for communicating with policy holders and other parties involved with a claim,” said PIC Chairman Jeff Brinkman, “and we want to make sure that insurers, restorers and others are using it effectively.”

Cost to attend the meeting is $60 per person in advance and $70 at the door. Attendees can register online at

The PIC was formed to create an open dialog between insurers, third-party administrators, restoration contractors, vendors, franchises, software companies, manufacturers and other stakeholders involved in the insurance restoration industry. Register here.

Participation in the Property Industry Conference is open to anyone. All are invited; no one is excluded. The PIC does not have as its objective to benefit any one party or market segment. Its objective is to benefit all facets of the industry by openly facilitating and addressing issues that impact everyone, and create solutions to benefit all parties.

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