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ICAN/ATEX: What can I do when a flooring is not holding up?

July 01, 2013
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Many cleaning professionals visit the International Custodial Advisers Network (ICAN) Ask the Experts page for insight and, every business day, we deliver advice to better help you perform your job.

Monday’s Question:ICANATEX Logo

A cancer treatment facility that I maintain was recently remodeled and the flooring installed in the infusion suite, where chemotherapy is administered, is made by LONSEAL.

The product is not holding its own and looks horrible, although my staff has followed the care instructions to the letter.

The suite is a high traffic area with a couple hundred people walking across the floor on a daily basis.

Recently, the factory rep visited to look at the flooring.

The practice manager threw me under the bus, claiming that I was not following recommended guidelines.

The management, furthermore, will also not allow me to do any more than I am doing due to cost overruns.

In addition, some other company has been called in to handle the floors, despite my staff doing what was recommended by the factory. Any thoughts?

Monday’s Answer:

The Lonseal website shows 17 various Warranty Exclusions including gloss reduction from routine wear and traffic.

They undoubtedly covered themselves from claims relating to appearance problems.

Additionally, they have their own floor care line (buffing, cleaning, stripping and floor finish). It appears that the only valid complaint would be if their floor finish did not provide an even gloss - assuming professional application procedures.

Possibly, your only response would be to use their products and … - Gary Clipperton, president of National Pro Clean Corporation

Editor's note:
Any floor covering used in a heavy traffic setting such as you describe needs finish protection and that finish needs maintenance.

However, there is no standard maintenance frequency for all floors and so one of the above mentioned warranty exclusions for a recommended Lonseal finish is "Gloss reduction from routine wear, or irregular visual appearance from traffic path, or excessive soil build-up due to lack of or improper maintenance."

I read this as a poorly worded way of saying that any poor gloss appearance means you are experiencing routine wear, showing traffic paths, and/or have excessive soil build-up due to poor maintenance.

They won't warranty against those... Lynn E. Krafft, ICAN/ATEX editor

To read this response in its entirety, click here.

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