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A cancer treatment facility that I maintain was recently remodeled and the flooring installed in the infusion suite, where chemotherapy is administered, is made by LONSEAL.
The product is not holding its own and looks horrible, although my staff has followed the care instructions to the letter.
The suite is a high traffic area with a couple hundred people walking across the floor on a daily basis.
Recently, the factory rep visited to look at the flooring.
The practice manager threw me under the bus, claiming that I was not following recommended guidelines.
The management, furthermore, will also not allow me to do any more than I am doing due to cost overruns.
In addition, some other company has been called in to handle the floors, despite my staff doing what was recommended by the factory. Any thoughts?
Monday’s Answer:The Lonseal website shows 17 various Warranty Exclusions including gloss reduction from routine wear and traffic.
Any floor covering used in a heavy traffic setting such as you describe needs finish protection and that finish needs maintenance.
However, there is no standard maintenance frequency for all floors and so one of the above mentioned warranty exclusions for a recommended Lonseal finish is "Gloss reduction from routine wear, or irregular visual appearance from traffic path, or excessive soil build-up due to lack of or improper maintenance."
I read this as a poorly worded way of saying that any poor gloss appearance means you are experiencing routine wear, showing traffic paths, and/or have excessive soil build-up due to poor maintenance.
They won't warranty against those... Lynn E. Krafft, ICAN/ATEX editor
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