FieldAware Crew-based Scheduler Showcases Continued Investment in Product Development
Crew-based Scheduling Functionality Delivers the Most People-Centric Product in the Field Service Industry
Chicago — FieldAware, a leading field service software company that drives business transformation for small to medium sized businesses, today announced the release of its crew-based scheduling functionality, addressing challenges for field service businesses of scheduling and time-tracking individual field service workers operating on crews or teams. Building on the release of its Scheduler solution in late-2012, this advancement gives FieldAware the most people-centric solution in the field service management industry, and further demonstrates the company’s continued investment in product development of its field service automation solution.
With development offices based in Dublin, Ireland, FieldAware specializes in providing solutions to help businesses transform their field service operations by automating field service management activities via its software-as-a-service (SaaS) product offering. The latest product release offers key functionality that is developed with significant input from current FieldAware customers.
“For FieldAware, it is essential to get our customers deeply engaged in our product,” said Press Theriot, vice president, technical services for FieldAware. “We actively seek out suggestions from our customers to ensure that our product development provides value that is aligned with how their businesses operate.”
The FieldAware crew-based scheduling functionality gives field service companies the ability to assign a crew lead to a job with multiple field workers, provide dynamic job duration based on multiple workers contributing to the job at varying times, actively show the members of a crew on a job with multiple workers, provide the status of a job, and create a single invoice for a job that was completed with multiple workers – all through the FieldAware mobile app or on a web browser.
Added Theriot, “Our customers tell us that their field workers are the life blood of their business. Jobs are important and customers pay the bills, but it is the company’s field workers that are the key to how our customers think about their operations. We are pleased to bring our crew-based scheduling offering, which delivers unique functionality focus on the people and crews of our customers.”
“FieldAware has been a key business partner for us over the past couple of years and we have openly provided them input into their product,” said Brian Borchardt, director of operations for Lakeland Building Services. “We expressed our desire to have scheduling that was focused on how our crews dynamically work on jobs, and we’re excited about how FieldAware’s crew-based scheduling will help improve our operational efficiency.”
FieldAware is the leading provider of field service management solutions for small and medium businesses. The company’s powerful and flexible system enables field service companies to transform their business by streamlining the service scheduling process, increasing field worker productivity, generating lead opportunities in the field, accelerating invoicing, and improving customer satisfaction. The FieldAware system offers rich customization of fields and an easy-to-use interface. FieldAware’s SaaS solution is available to field workers on a mobile app using iPhone, iPad or Android devices, and on demand for office workers and business owners using a web browser. FieldAware is committed to the success of its customers, offering a comprehensive on boarding process to get the system up and running in a matter of days. Regardless what service a company provides, FieldAware can automate the entire workflow, increase business profitability and improve visibility into day-to-day activities. For more information, visit www.fieldaware.com.