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Wednesday's Ask the Experts: Interview questions

January 14, 2009
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Wednesday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: What would be some good custodian interview questions? I work in an educational facility.
The answer
Some managers are intuitively excellent judges of character. With just a few questions, they are able to accurately size up a candidate. Other managers prefer to use a list of questions as a guide during the interview process.
Here is a list of 48 questions which are useful for pre-employment screening of full-time cleaning technicians. Since not all will apply to your situation, highlight the ones you deem important. Remember; it is much easier to disqualify a problem or questionable applicant than it is to terminate an employee once they are hired. Here are some tips:
1. The number and type of questions you ask should correspond with the skills required for each position.
2. Put the applicant at ease by describing your company and the job opening. Ask briefly about their background.
3. Review the job description and ask if they have experience to perform all the required duties. If not, determine jointly the training that will be required.
4. During the interview, ask for the names of individuals you can contact to verify answers that are given (confirming their integrity).
5. Carefully observe body language to see if what they verbalize lines up with their gestures, facial expressions and eye contact.
Probe for Performance Issues
• What would your last boss say about your work performance?
• What skills and qualifications would you list as essential for the job you are applying for?
• What do you look for in a job?
• How well do perform under pressure?
Probe for Quality Issues
• Have you ever received a complaint for inferior workmanship?... — Gary Clipperton, National Pro Clean Corp.
(719) 598-5112,
www.nationalproclean.com
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