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Friday's Ask the Experts: Developing management teams

January 30, 2009
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Friday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: What is the best way to develop a system for a cleaning company that will allow the company to run perfectly when the owner is not there?
The answer
It is unlikely a service company will run perfectly while the owner is absent. For it to run smoothly takes a lot of effort. The success of a self-running business is determined by the skill level, dedication, motivation, and innovation of self-directed work teams.
You will need superior operational systems to ensure attendance (including backup teams), continuing education and training (to ensure standards compliance), rigid quality control (including self-inspections), unsurpassed customer service (solving all types of issues and complaints), material and labor logistics, regular supervision plus a good dose of creativity and motivation.
As an owner you will want to maintain
... — Gary Clipperton, National Pro Clean Corp.
(719) 598-5112
www.nationalproclean.com
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