View Cart (0 items)

Friday's Ask the Experts: Developing management teams

January 30, 2009
/ Print / Reprints /
| Share More
/ Text Size+
Friday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: What is the best way to develop a system for a cleaning company that will allow the company to run perfectly when the owner is not there?
The answer
It is unlikely a service company will run perfectly while the owner is absent. For it to run smoothly takes a lot of effort. The success of a self-running business is determined by the skill level, dedication, motivation, and innovation of self-directed work teams.
You will need superior operational systems to ensure attendance (including backup teams), continuing education and training (to ensure standards compliance), rigid quality control (including self-inspections), unsurpassed customer service (solving all types of issues and complaints), material and labor logistics, regular supervision plus a good dose of creativity and motivation.
As an owner you will want to maintain
... — Gary Clipperton, National Pro Clean Corp.
(719) 598-5112
To read the rest of this response, click here.
For more information on this feature, click here.
For related information, click here.
You must login or register in order to post a comment.