Rathey states that If you put a "good" person in a "bad" system, the outcome will likely be bad. If you put a "bad" person in a "good" system, the results can still be good.
He notes that you should treat your workers like first-class citizens; educate them to be such and they will perform that way.
Rathey adds that in our drive to increase efficiency in a competitive marketplace, we may at times tend to forget the foundation of genuine efficiency: People.
According to Rathey, how high our business edifice rises, then, depends largely on how substantial the productivity foundation is and how well we maintain, expand and reinforce this critical base, especially in these exciting, momentous times.
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