Kubec states that It is very important that the front-line staff understands they need to take an active role in the training program.
He notes that you not be surprised if you meet implicit or explicit resistance from both the supervisors and the front-line staff.
Kubec adds that ideally, training will take place in two basic formats: Classroom-based lecture and demonstration and performance-based competency training.
According to Kubec, it is important that assessing the training progress and training needs of the organization is an ongoing process that becomes a part of your business'' core culture.
Scott P. Kubec is the master support manager for System4, an innovative provider of commercial cleaning services. System4 is a franchised-based company founded in 2004 that currently operates in 23 cities with over 800 local franchises. For more information visit www.system4usa.com, call (216) 524-6100 or e-mail firstname.lastname@example.org.
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