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Tuesday's Ask the Experts: Employee turnover

April 14, 2009
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Tuesday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: Is there a national average for hospital housekeeper turnover? We are researching our current turnover rate and would like to benchmark it. Is there an expected and/or average turnover rate?
The answer:
As with many housekeeping positions, hospital housekeeping jobs have a high turnover rate due to the generally low rate of pay. I have no access to specific figures for the industry, but they are no doubt high.
Just as I would advise against using the poor track record of others in your industry for benchmarking hospital-induced illnesses, so would I suggest you not do this with the housekeeping turnover.
Your best approach is to benchmark against yourself. Track all hires and fires. Contact people who leave or plan to, and conduct exit interviews to determine why. Do some polling to see if low pay or other factors are discouraging people from staying long term. Ask your people why and look at the records. Then, try different ... — Lynn E. Krafft, ICAN/ATEX Associate Editor
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