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Thursday's Ask the Experts: Day Cleaning

April 16, 2009
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Thursday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: Floor care would seem to be the most difficult thing to accomplish with day cleaning? How does one manage stripping/waxing and vacuuming operations? Do organizations using this method receive negative feedback from building occupants related to odors and/or noise?
The answer:
With preventive and proper floor maintenance, stripping in most facilities is needed once per year or less often and is generally scheduled outside normal day cleaning hours on weekends, early in the morning or in the evening. Today''s "quiet" vacuums can be used pretty much any time during the day or in the early morning hours to avoid any interruption or interaction with a customer’s staff. A conversion to day cleaning seldom generates complains, in fact in most cases, there are fewer complaints and more happy customers. When building occupants are able to put a face with those doing the cleaning they are less likely to complain and more likely to discuss any minor issues with the cleaner directly, thus avoiding calls to the building manager or supervisor. Turnover often goes down ... — Bill Garland, Consultant for Daniels and Associates Inc.

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