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May CMM: Techniques for profitability

May 21, 2009
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The May issue of CM/Cleaning & Maintenance Management® magazine is now available online, featuring Dane Gregory''s Management Tips column on techniques for profitability.
Gregory states that service timelines can be broken down into four categories: Initial, routine, periodic or interim and restoration or corrective.
He notes that all custodians should understand the basic concepts for dry particulate soil removal for all types of hard surface flooring.
Gregory adds that even if you are not responsible for the routine services, you can easily include proper routine methods, a service schedule for customers and a service checklist to ensure proper attention is given to the most important aspect of floor care.
According to Gregory, you can easily play the role of consultant to help your customers and allow your company to shine as brightly as the flooring you service.
If you are looking for different ideas to foster these types of relationships with clients, contact Dane Gregory, a business consultant and trainer specializing in working with companies in the professional cleaning industry. He currently trains technicians in the use of cleaning protocols for stone, tile and masonry surfaces for Institute of Inspection, Cleaning and Restoration Certification (IICRC) certification. He also presents a business opportunity for newcomers in the cleaning industry in the care of ceramic tile, stone and grout, with a full equipment and training package. He can be contacted at, where you will find a safety program template that can be purchased or contacted at
Click here to view the digital version of the May issue.
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