CIMS applies to the management, operations and performance systems of cleaning organizations. Compliance with the standard demonstrates that a cleaning operation is structured to deliver consistent, quality services designed to meet customers’ needs and expectations. CIMS certification has become a requirement in many cleaning service bid specifications as end customers look for an effective way to identify cleaning service providers who are true companies of excellence and committed to customer satisfaction.
“We have spent two full years preparing for this prestigious certification and just earned the highest possible level of achievement,” said Tim Murch, president of 4M Company. “As you all know, 4M does everything to continuously and constantly bring the leading-edge systems, programs and technology to our customers and prospects and the CIMS certification with Honors is just another example of leading our way to achieve our vision to become the absolute best facilities services provider.”
As part of the certification process, an independent, accredited assessor conducted on-site reviews of 4M’s systems, processes and documentation. The assessor also visited randomly selected 4M customers to ensure that the company’s activities are consistent with its documented systems and processes.