Krafft states that there are hundreds of thousands of cleaning people who, upon reading unclear specs, have to guess: That polishing a water cooler means to damp wipe and buff dry; that spot wash really means spot clean; that damp dusting is dry dusting followed by a damp wipe with a disinfectant solution treated cloth; and that an upright vacuum cleaner is used to pile lift the carpet because these cleaning people have never even seen an actual power pile lifter.
He notes that many clients are poor babysitters; they provide weird, often unclear and sometimes damaging directions.
Krafft adds that instead of trying to accommodate bad procedures and guesswork frequencies, focus on the basic requirement — a clean building — and use the specs to find the client''s primary areas of concern.
According to Krafft, increasing the scheduled frequency or magnitude of a task does nothing to remedy a problem if the task is being skipped or ignored entirely in the first place.
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