Violand states that he has learned asking a "stupid" question can benefit others.
He notes that we can avoid a lot of ego issues and encourage good communication by asking some "smart" stupid questions.
Violand adds that he wonders how often we fail to ask our bookkeeper or accountant to explain a questionable number to us because we''re afraid of looking stupid or uneducated?
According to Violand, any time he is attacked because he has asked a seemingly stupid question, even if the attack is just a belittling glare, it''s usually because either the person doing the glaring doesn''t know the answer, he has caught them talking out their ear or they''re covering something up.
Chuck Violand began his career by founding a carpet cleaning and disaster restoration operation in northeast Ohio in 1977, and in 1989, began consulting full-time. Each June, Violand hosts an Executive Summit to help owners and managers of cleaning and restoration companies learn the executive skills necessary to manage a growing business (Visit www.violand.com for details). Violand can be reached at (330) 966-0700.
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