According to the release, the agreement with USA-CLEAN, a certified network of floorcare machine specialists with technicians in all 50 states and Canada,
ensures consistent, timely and high quality support for Mastercraft national accounts, commercial end users and distributors throughout North America.
Customers can use one toll-free number to secure local support from anywhere in North America
, and because USA-CLEAN focuses on specialized customer service, free online technical support is available 24/7, the release stated.
Troubleshooting and repair guides are available to help customers diagnose and repair machines in a timely, cost-effective manner and same-day shipping on all parts in stock is guaranteed, the release noted.
Bruce E. Bushert, president and chief executive officer (CEO) of USA
-CLEAN, said: "We provide the most experienced floorcare machine experts in each market to serve the local needs of Mastercraft’s customers. We focus exclusively on repair and aftermarket service and make it easy for customers to get excellent support. Mastercraft manufacturers some of the industry’s most innovative solutions; we look forward to serving their end user and distributor needs."
Safety, training and owner''s manuals are also available online, the release added.