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Western Mass Environmental strives for customer satisfaction

November 24, 2009
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WEST SPRINGFIELD, MA — In a short five years, Western Mass Environmental has become an important player in environmental site management, dealing with hazardous-material management, removal and disposal, according to BusinessWest.
Although the economy has had a slight ill effect on his company, Matt Murphy says his company has stayed in business and remained profitable because of "hard work, good relationships, good employees and the best customer service we can provide," the story stated.
According to the article, as state and federal regulations evolve, and environmental laws become more stringent, there will be a need for businesses to deal with compliance issues, something Murphy believes will keep him in business for many years to come.
Western Mass Environmental has fostered business relationships with various environmental consultants, local waste-management firms, insurance companies and others who help provide the company with a steady flow of work, the story noted.
Murphy said: "We''ve grown every year since day one. We moved into this building a year ago because we outgrew our other space. But we''re quickly outgrowing here, also. After 15 or 16 years in this business, you get known, and you know the right people to talk to. I''d say half the work we do starts out with a phone call, like ''hey, can you come out and do this?'' It''s important to have good relationships with your clients."
Though Murphy''s aspirations are to land the largest, most profitable contracts he can, he says his focus will remain on customer service and never losing sight of his clients, the story added.
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