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November CMM: Mind The Gap

December 15, 2009
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The November issue of Cleaning & Maintenance Management® magazine is now available online, featuring David Frank''s Raising Standards column entitled "Mind The Gap."
Frank states that every organization, regardless of size or type, should perform an annual gap analysis of its facility operations to ensure it is operating at the highest quality and the most productive way.
He notes that in the cleaning industry, the Cleaning Industry Management Standard (CIMS) is the most comprehensive gap analysis tool available, offering a detailed checklist covering the six key areas of facility operations: Quality systems; service delivery; human resources; health, safety and environmental stewardship; management commitment; and green buildings and service.
Frank adds that the CIMS checklist prompts organizations to look for and gather data such as this to ensure that it exists and is available to ensure that scope of work is being followed.
According to Frank, you should share your gap analysis with organizational leaders, administrators and financial decision makers.
David Frank is a 30-year industry veteran and the president of the American Institute for Cleaning Science. AICS is the registrar for the ISSA Cleaning Industry Management Standards certification program.
Click here to view the digital version of November and other 2009 issues.
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