The November issue of Cleaning & Maintenance Management® magazine is now available online, featuring Vince Elliott''s Fact-based Management column titled "Inspections For Cleaning Performance."
Elliott states that there are several reasons for inspection, including: Conducting a periodic reality check to see if you are comfortable with what you offer; measuring to validate the level of performance delivered against the commitment; and ensuring that process improvement opportunities are examined.
He notes that customers are satisfied when their expectation for performance is met by their perception of performance.
Elliott adds that it is in everyone''s mutual interest to have the most accurate and reliable information available for decision making.
According to Elliott, with a documented and dedicated investment of time, people, training and money, risks can be minimized.
Vincent F. Elliott is the founder, president and chief executive officer (CEO) of Elliott Affiliates Ltd. of Hunt Valley, Maryland. He is widely recognized as the leading authority in the design and utilization of best practice performance-driven techniques for janitorial outsourcing and ongoing management.
Click here to view the digital version of November and other 2009 issues.