Below are the questions, and answers are available at the end of the quiz.
What is the most common carpet fiber used in the
· Wool/nylon combinations
Although it can vary, most residential carpet warranties specify:
· The warranty is only valid if installed in an owner-occupied residence.
· The warranty is only valid if the carpet is installed in a legally accepted residence, i.e., home, condo, apartment, townhouse, etc.
· There are no stipulations. The warranty is good for a specific period of time, for normal indoor residential use, as long as it is properly installed and maintained.
· None of the above.
A customer complains that spots and soils have "reappeared" shortly after cleaning. This is likely an example of?
· Overwetting the carpet
· Soil filtration
· Inability of the extractor to remove deeply embedded soils
The label on a carpet cleaning chemical indicates it has a pH of 2. This means it is:
· A relatively mild or "neutral" cleaning solution
· A mildly acidic cleaning solution
· A heavily acidic cleaning solution
· An alkaline solution
Which of the following best explains the difference between a spot and a stain?
· A stain is relatively new whereas a spot has been on the carpet for sometime.
· A stain is a discoloration of the carpet; a spot is damage to the carpet.
· A spot is a substance added and a stain is color added to the carpet.
· Spots are organic soils; stains are inorganic.
The reason heated carpet extractors are recommended is because:
· Heat is better able to remove oil substances from carpets.
· Heat improves the effectiveness of carpet cleaning chemicals.
· Heat has proven to be more effective at removing hard-to-remove stains.
· All of the above.