Although KSS operates under old-school work ethics and business strategies, the company has evolved considerably with the times to keep up with the needs of clients — including the current call for trimming expenses, the article noted.
"We don''t just sell to our clients, we help them," said President Tom Hill. "We hold training expos for our customers to teach their employees and help them save money."
KSS provides this education at multiple custodial expos throughout the year, in addition to advising and training clients individually as needed. As a result, some of them — schools, medical facilities, offices and property management firms among them — have in-house staffers who are skilled in procedures, compliance, equipment use and more, the article stated.
According to the article, the company counts more than 5,000 customers in Michigan, Indiana, Illinois and Ohio.
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