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Management And Training

Training workers for bigger and better things

June 08, 2010
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NEW YORK — After 12 years on the job, Derek Christian tired of selling cleaning supplies at Proctor & Gamble and yearned to become an entrepreneur; In 2007, he acquired My Maid Service, a cleaning company in Lebanon, Ohio, that catered to the needs of an affluent clientele in Cincinnati, according to CNN Money.
While the company already had healthy sales of $260,000 a year, Christian quickly zoomed in on the major obstacle holding back higher revenue: Staff turnover, the article stated.
The turnover rate that first year was 300 percent, forcing Christian to spend most of his time hiring and training staff, the article noted.
According to the article, Christian brought in a consultant, who helped him come up with an unusual solution: My Maid Service would pay to train its employees for new jobs.
"The agreement is employees must work for two years," Christian said.
In return, he meets one-on-one with each employee and works with them on a customized career plan, the article added.
Thanks to the training offer, some new pay incentives and monthly performance reviews, My Maid Service''s turnover rate for its 32-full time employees hit zero in 2009, the article concluded.
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