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Management And Training

Are your employees on the same page?

September 19, 2010
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Can your cleaning service thrive if ideas, procedures, training, and goals are not consistent among all employees?

The supervisor, owner, or facility manager must lead the cleaning team by setting clear goals and missions, but in order to achieve success as well as optimal results, these messages must be supervised and ongoing.

Initial training for new employees is a great start when integrating these employees into your system, but too often the message is lost within weeks, maybe days.

Without regular supervision — even unexpected inspections — employees could stray from the company’s vision, which can result in ineffective cleaning, poor employee morale, and wasted dollars.

Integrated employees
In this month’s cover story, “Integrated process: Key to green benefits,” author Allen Rathey offers teamwork strategies for building service contractors and in-house cleaning professionals.

Cleaning systems, regardless of the facility or its employees, are not naturally integrated.

However, since the public’s view of cleaning has been elevated, integrated systems are more important today than ever before.

Employees can no longer work independently to achieve acceptable healthy results.

According to Rathey, integrated systems are not only key to green environments, but also to green cleaning.

Remember, the goal of greening your operation cannot be achieved with inadequate cleaning.

And, adequate cleaning cannot be achieved by independent thinking and processes.

Managing the manager
As a cleaning professional, your role in a facility’s well-being has become more crucial in recent years.

In relation to cleaning, today’s facilities have clear demands of sustainability, quality appearance, and controlled budgets.

Therefore, it is the manager’s responsibility of putting the pieces together by integrating systems as well as people.

However, according to Dane Gregory in this month’s “Management Tips” column, a common question managers often ask is, “What am I actually managing?”.

There are five management protocols that every manager should incorporate when evaluating leadership, notes Gregory.

These five protocols are: Planning, directing, staffing, organizing, and controlling.

Setting goals without proper management and guidance is no longer considered acceptable by today’s facility cleaning and maintenance standards.

If the manager is indecisive or ineffectively stating the company’s mission, success at the cleaning level will almost always fail.

Encourage ideas from employees and help them shape success at your facility or building service company.


Send comments or thoughts on this topic or any other article that appears in CM/Cleaning & Maintenance Management® magazine, to rdipaolo@ntpmedia.com.
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