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Restroom Care

End-user purchasing, cleaning strategy trends in restroom care

September 19, 2010
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The restroom is one of the most demanding and difficult areas to clean and maintain.

If not adequately maintained with effective products and trained professionals, a building’s restroom can be a dangerous place for the public.

Bacteria thrive in the restroom environment and BSCs and ISPs are faced with many cleaning and maintenance challenges.

Training is essential for these workers, and information — with peer involvement and survey findings — specific to this “hot area” is needed.

In response to reader inquiries, we have decided to offer a special series of survey findings in the area of restroom care.

Over the next several months, we will address the findings of these surveys and offer insight into best practices.

Reaching out to readers
Recently, CM/Cleaning & Maintenance Management polled its readers on restroom care’s most frequent concerns.

Education (20 percent) and building service contractors (30 percent) were among the reader segments that responded to our survey.

However, significant feedback was also obtained from other JanSan markets, including health care, hospitality, retail, industrial/manufacturing, commercial, and other specified segments.

In this month’s feature, we are addressing trends and common complaint areas (and reactions) identified by our readers.

This includes the findings of the following questions:
  • What is your main purchasing source for restroom cleaning products?
  • What type of training do your restroom cleaning employees receive?
  • How many employees are responsible for cleaning your facility’s restrooms?
  • Which parts of the restroom do you find hardest to clean?
  • In the past 12 months, what have you done to address those cleaning challenges?
Training and purchasing
When end users select a source for JanSan products, they are essentially selecting a partner to troubleshoot concerns that might arise.

A cost-conscious end user may be attracted to such vendors as a big-box store, where prices might be low, but the level of customer service and training essentially is non-existent.

A supplier with industry expertise, on the other hand, provides competitive products as well as the expertise needed to get the job done right.

We asked: What is your main purchasing source for restroom cleaning products? and What type of training do your restroom cleaning employees receive?

Here are the results:


Restroom cleaning trends and reactions
The majority of respondents (65 percent) reported that they employ four or more workers who are responsible for cleaning the restroom.

The following feedback indicates these employees most troublesome areas to clean.


We also wanted to find out what these end users have changed to help alleviate these problem areas and equip their employees with solutions.



“Other” advice
Several respondents (11 percent) answered “other” to the question: In the past 12 months, what have you done to address cleaning challenges?

Below are some of the specific changes noted:
  • Train older housekeepers to change habits.
  • Use microfiber products.
  • We are using green-certified products.
  • Increased frequency of cleaning.
  • Training on standards.
While some of the suggestions in this article might increase costs and affect the bottom line, your peers agree that restroom cleaning trends and solutions are important enough to invest in for the long term.

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