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Your level of service, knowledge defines what is 'clean'

September 19, 2010
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After you estimate an in-depth cleaning job, the client will often have to “think about” your quote before making a final decision.

A similar reaction happens after in-house managers approach decision-makers for additional funding for cleaning and maintenance.

On the service contractor side, this situation is all too common.

CM/Cleaning & Maintenance Management Online™ Bulletin Board participants frequently seek advice when pricing a job, only to come back a few weeks later wondering if they quoted the right price or not.

The reason may be that they are not fulfilling their duties as a cleaning and maintenance professional.

When equipped with updated information from manufacturers, suppliers, industry media and trade associations, BSCs and ISPs have all the necessary tools to relay the value of their services to clients and facility owners.

Superior suppliers are the cornerstone of a quality cleaning operation; it is crucial to continuously utilize their services beyond delivery of products.

Take advantage of respected training programs and certifications, such as our own Cleaning Management Institute® (CMI) and ISSA’s CIMS.

Invest in your staff and elevate the role the department or company plays in the overall health and well-being of the facilities you maintain.

It starts with ‘cleaning’
Often, the level of service your staff provides is strictly in the eyes of the beholders — customers and building occupants.

However, today’s cleaning practices and methodologies are being tested and verified with science-based facts.

We now know that what we can’t see can be as harmful — if not more harmful — than what we can visually inspect on surfaces.

Over the years, the definition of the word cleaning and what is or is not clean has changed many times.

For example, some green cleaning advocates argue that cleaners have defeated the purpose of their jobs by using chemicals that contribute to unhealthy buildings.

Included in this issue
Cleaning and maintenance solutions are the best defense against an unsure customer or cautious decision-maker.

This month’s cover story, for example, offers expert opinions on how you should define your services and what it means to be “clean” today.

The author of “Contractor Success” formulates a plan to reduce inspections, while focusing on a specialized strategy to produce worthy results.

Another example is in “Management Tips” where columnist Dane Gregory provides interviewing tips to help you hire the best possible employees.

Use these examples and others found in this issue to convey the meaning of cleaning.
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