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Get to know... Craig Caudill

September 19, 2010
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How did you get your start in the cleaning industry?

I got started in the cleaning industry by working at a private high school to pay off my college tuition.

After college, I went into the service and when I got out, I was a grade school custodian and caretaker.

In 1978, I started my own cleaning business which I had for 16 years, and serviced a multitude of facilities.

Tell us a bit about your position and organization.

For the past 11 years, I have served as the custodial manager at Gonzaga University — a medium-sized Catholic Jesuit University in Spokane, WA — where I manage 62 full-time custodians who provide exceptional, skilled service, resulting in well-cared for buildings and a beautiful campus.

There''s an old adage that says that if you find a job that you love, you will never have to work; I am fortunate enough to have found that here.

We spend a significant amount of time training and our plant services director and vice president are very supportive of our team.

How has your previous experience helped your career?

My business experience has provided me with varied knowledge to clean the different facilities here at the University.

We maintain all on-campus areas, as well as an off-site retreat center.

Many of the staff and faculty are very passionate about their jobs at the University and as a result, have very high standards.

Often it is difficult to maintain those standards with budget and time constraints, yet we all strive to do our best.

Are you directly involved in the training of your employees?

For the past seven years, I have presented the Custodial Technician Level I course and 78 percent of our staff are Certified Custodial Technicians.

This past year, I developed an online continuing education course through the Blackboard Learning System, consisting of three different levels: Basic, Advanced and Professional, each containing several modules.

The most exciting aspect of this online training is that it can be accessed on and off campus, allowing easy access for everyone.

How do you keep up on industry trends?

Several years ago I formed a network group of fellow college custodial managers that has grown throughout the years and now includes colleagues from eight colleges and universities from across the North West U.S.

We meet twice a year and our agenda includes presentations by factory representatives and local vendors who promote products and equipment.

Last spring, I was asked to teach the Custodial Technician Level I certification course, and now two members of our group are certified to train their staff.

What is your most/least favorite part of your job?

I absolutely love training; I enjoy preparing the classes, presenting materials, and using current media technology enhances the quality of the program.

Dealing with poor performance is one of the more difficult aspects of the job.

Fortunately we don''t have much of that here at Gonzaga.

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