Marshall Retail Group Selects UGL Unicco for Portfolio-wide Cleaning Services
BOSTON – UGL Unicco, a subsidiary of UGL Limited, today announced that it has signed a contract with Marshall Retail Group (MRG) to provide cleaning services to 70 MRG retail locations in Florida, Mississippi, Nevada, New Jersey and Pennsylvania.
MRG is America’s largest independent specialty retailer in the casino-resort marketplace. It has a portfolio of stores catering to hotel guests, visitors and local residents. The company operates fashion and apparel, shoe and accessory, logo and souvenir, and sundry stores under nearly 20 brands.
Under the three-year contract UGL Unicco provides overnight deep cleaning services, including floor strip and wax, carpet care, high dusting, window washing and other janitorial services using a network of service vendor partners. UGL Unicco also provides handyman services that cover routine repairs and maintenance for stores located outside of Nevada.
The contract is managed by UGL Unicco’s subcontractor business unit, which provides national, diversified facilities services through a network of prequalified, closely-managed service providers. The network takes advantage of the company’s National Operations Center (Call Center) and comprehensive reporting infrastructure.
A dedicated UGL Unicco account manager supports all of the locations working with MRG management and the service vendors. Daily reports from store managers that include satisfaction rankings and condition scores are shared online, enabling both UGL Unicco and MRG management to have an accurate up-to-date condition assessment.
“We are pleased to bring this set of services to MRG,” said UGL Unicco Senior Director of Operations Bob Barnes. “Through UGL Unicco, MRG is able to have consistent, centrally-managed cleaning services across its portfolio of stores in several states. UGL Unicco eliminates the hassles of managing many contracts and provides a single cleaning source, comprehensive reporting, clear lines of responsibility and a responsiveness that is unmatched in the industry.”
About UGL Unicco
UGL Unicco, a premier provider of outsourced facilities services, is a subsidiary of UGL Limited. Based in Boston, UGL Unicco offers facilities maintenance, operations, cleaning, energy and administrative/office services, as well as plant services in support of industrial operations. The company counts one quarter of the Fortune 100 companies among its portfolio of North American customers and maintains an industry-leading 95% customer retention rate. Its more than 17,000 employees support corporate, multi-tenant, education, retail, government and public venue facilities. The company also offers single-source mobile maintenance and cleaning services for geographically dispersed branch offices. It is committed to green services through its award-winning UGL Unicco Sustainability Services suite (www.greenservice.com
) that supports sustainability across its service offerings. UGL Unicco''s advanced facilities initiatives include the myunicco.com portal, UNI-Q® handheld inspection system, USafe® health and safety program, eProcurement systems, and a 24x7 National Operations Center.
UGL Unicco, along with UGL Equis, a commercial real estate firm based in Chicago, is part of UGL Services, a division of UGL Limited that provides Corporate Real Estate and Facility Solutions around the world. For further information about UGL Unicco, call 888-751-9100 or visit www.ugl-unicco.com