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CIMS release 10.26

October 26, 2010
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Environmental Service Systems Achieves CIMS with Honors & CIMS-GB Certification
Charlotte, North Carolina — ISSA, The Worldwide Cleaning Industry Association, announced today that Environmental Service Systems has been certified according to the ISSA Cleaning Industry Management Standard (CIMS) with Honors and CIMS-Green Building (CIMS-GB) criteria.
CIMS applies to the management, operations, and performance systems of cleaning organizations. Compliance with the Standard demonstrates that a cleaning operation is structured to deliver consistent, quality services designed to meet customers’ needs and expectations. CIMS certification has become a requirement in many cleaning-service bid specifications as customers look for effective ways to identify top notch committed to customer satisfaction.
“I am so very proud of my people,” said Edgar Ruth, President, Environmental Service Systems. “We worked hard to get here, and we are honored to have achieved this significant designation.”
CIMS-certified organizations demonstrate compliance with the five core principles of the Standard—quality systems; service delivery; human resources; health, safety, and environmental stewardship; and management commitment—and undergo a comprehensive assessment of management and operational execution. Compliance with the CIMS-GB criteria illustrates Environmental’s commitment to delivering green and sustainable cleaning programs. The CIMS-GB designation will allow Environmental to provide customers with precisely what they need to secure points under the U.S. Green Building Council’s LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System, while greening operations overall.
An independent, accredited assessor conducted on-site reviews of Environmental Service System’s processes and related documentation. The assessor also visited Environmental Service System customers to ensure that the organization’s activities are consistent with its documented systems and processes.
“Our customers deserve this recognized level of professionalism,” said Ruth. “We have grown a lot in these past ten years and this will only enhance our ability to make our customers look good as I like to say.”
Included among the elements of CIMS are making sure an organization has a site specific scope of work that sets forth cleaning service requirements and ensuring that the organization has a quality plan for assessing whether such service requirements are met, as well as service delivery, workloading, purchasing, employee training, worker health and safety, and corporate organization requirements.
CIMS applies to management, operations, performance systems, and processes. Compliance with the Standard demonstrates that an organization is structured to deliver consistent, quality services designed to meet the customer’s needs and expectations. It sets forth processes, procedures, and supporting documentation proven to be characteristic of customer-driven organizations. Given that CIMS is non-prescriptive, each organization has the flexibility to choose the most effective ways in which to meet its requirements.
The new CIMS-GB dimension focuses on the delivery of environmentally preferable cleaning service and offers organizations a certification that is closely tailored to provide customers with precisely what they need to secure points under the LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System, while greening operations overall.
The Standard and GB criteria were created through a true consensus-based process that brought together representatives of the cleaning, facilities-management, and purchasing communities. In total, more than 100,000 constituents were represented in the process, which included a full peer review and was administered by ISSA and the American Institute for Cleaning Sciences.
About Certification
To become CIMS- and CIMS-GB-certified, an organization must submit written documentation supporting its compliance with the requirements described in the sections of the Standard. An independent, accredited assessor then conducts an on-site review of the applicant’s systems, processes, and documentation to ensure compliance. To achieve certification, an organization must meet 100 percent of the mandatory elements and 60 percent of the recommended elements, per section.
To date, 72 organizations have achieved certification. Other organizations interested in pursuing certification are encouraged to submit an application to officially enroll in the program. For more information or to download an application, please visit The CIMS Certification Guide, which helps organizations better understand what is required to comply with the Standard, is also available to provide more in-depth explanations of how to meet the Standard’s various requirements.
About ISSA
The leading trade association for the cleaning industry worldwide, ISSA has a membership that includes more than 5,500 distributor, manufacturer, manufacturer representative, building service contractor, in-house service provider, and associated service members. ISSA offers the industry’s largest cleaning shows in conjunction with Amsterdam RAI under the brand name ISSA/INTERCLEAN®, the popular Web site, educational products, industry standards, periodicals, and legislative and regulatory services that specifically focus on the professional cleaning industry.
The association is headquartered in Lincolnwood, IL, USA, with regional offices in Amsterdam, Netherlands; Leicester, United Kingdom; Monterrey, México; Singapore; and Shanghai, China. ISSA also works with more than 75 associations, alliances, and government agencies around the world to represent the cleaning industry. For more information, visit
About Environmental Service Systems
Formed in 1998, Environmental Service Systems is the one of the largest minority-owned building services contractor headquartered in the Southeast. Cleaning millions of square feet on a daily basis for Fortune 500 customers, the company’s Project Managers work on-site with Facility Directors and Property Managers to enhance building images and provide healthier, cleaner workspaces. The firm has benefited from long-term relationships with automotive manufacturers, telecommunications providers, retail outlets, public utilities, and corporate office locations. For more information, visit
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