FORTH WORTH, TX — You might think the customer service department of a major professional cleaning equipment manufacturer would only receive questions about the company''s machines, according to a press release.
However, according to Gary Pelphrey, general manager of Powr-Flite Direct
, most of the floor care questions they receive regard floor finish and not equipment.
The five most frequent floor care questions received by the Powr-Flite customer service department include: Why can''t we strip/refinish floors in the winter months and why do we get streaks in our floor finish after it has dried?
"Of course, we always add one more answer no matter what the floor care question," said Pelphrey.
"We tell our callers, proper floor care is a systems approach requiring the right machine, chemicals and training," Pelphrey added.
To see all five questions and their answers, click here.