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Management And Training

Discussion: Customer service

May 20, 2011
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Join our Discussion of the Week on the CM/Cleaning & Maintenance Management Online™ Bulletin Board and share your thoughts with other industry professionals.

It''s one of the most important parts of your business: The way you interact with your customers.

Whether your customer is a large corporate facility or a small town elementary school, how you treat those you work for can, and in most cases will, determine your employment status.

How can you ensure good customer service? Do you rely on logbooks, follow-up telephone calls, in-person quality assurance checks or some other method?

What has been your experience? Is customer service always at the top of your mind, or is it so ingrained into your business operations that you needn’t contemplate it?

Click here to participate in our new poll question associated with customer service.

Please keep comments and questions within the guidelines of our website''s Community Rules. Submissions are subject to staff review and approval.
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