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Management And Training

Friday's Ask the Experts: Account retention

July 01, 2011
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Friday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: What is the industry average regarding account retention in the contract cleaning business?
The answer:
I doubt there is an accurate number to answer this inquiry.
All the websites for companies that have them feature account retention as one of their main attractions for new customers. Whether their proclamations of high retention rates are accurate or not is another matter. I am also suspect ... — Lynn E. Krafft, ICAN/ATEX editor

To read the rest of this response, click here.
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