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Thursday's Ask the Experts: Quality assurance

October 13, 2011
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Thursday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: My company has assigned me to research the both web-based and off-the-shelf software that principally focuses on Quality Assurance, yet offers other components as well. Please advise on the premiere products on the current market.

The answer:

The first thing you should do is type "Janitorial Quality Assurance software" into your search engine and look at what comes to the screen. In my opinion, a "premiere product" would be one that doesn''t cost a small fortune either up front or for on-going "upgrades," is easy to use and adjust to your operation, uses a simple "Acceptable/Unacceptable" format, and avoids ambiguous inspection guidelines such as ... — Lynn E. Krafft, ICAN/ATEX editor

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