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Flood insurance issues prompt response from officials

November 09, 2011
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CHARLOTTE, NC — Two North Carolina state officials want flood insurance claims adjusters to return to areas hardest hit by Hurricane Irene, according to the Claims Journal.

Officials are seeking to ensure that the inspections of homes and business were performed adequately so damage claims can be resolved as winter approaches, the article stated.

According to the article, State Insurance Commissioner Wayne Goodwin and Bob Etheridge, Governor Beverly Perdue''s adviser on the recovery from the late August hurricane, have written to the National Flood Insurance Program (NFIP), which is under the direction of the Federal Emergency Management Agency (FEMA).

Etheridge and Goodwin said they''ve received repeated complaints from citizens about the claims process, complaining that adjusters from the program and private insurers haven''t done a sufficient job examining property "or worse, have failed to follow up or show up to evaluate the claims," the article noted.

"It is important for these claims to be evaluated properly and paid as quickly as possible so that these survivors can continue to rebuild their lives (and) that they get the services that they paid for what they bought and maintained their flood insurance policy," the officials wrote.

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