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best service release 11.28

November 28, 2011
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BEST Service Pros wins CIMS certification with near-perfect score

Canadian company one of just a handful of firms to receive this global commercial cleaning-industry certification

VANCOUVER, B.C. – Best Service Pros (BEST), a Vancouver-based custodial, window-cleaning and document-management provider, has recently been awarded the CIMS-GB Standard certification, the highest level of certification available to companies in the global commercial cleaning services field. The company achieved a near perfect score, based on written submissions and on-site inspections.

The company is one of only 49 companies worldwide (and just one of 4 in Canada) to have passed the rigorous criteria and standards sponsored by ISSA, the U.S.- based Worldwide Cleaning Industry Association, with offices worldwide.

ISSA’s Cleaning Industry Management Standard (CIMS), along with the CIMS-Green Building (CIMS-GB) certification, ensures that qualified organizations meet the needs of customers and other stakeholders. Holding this designation has become an important requirement in many cleaning service bids as customers look for companies that demonstrate service excellence and adherence to green and sustainable cleaning programs.

“We have always had a strategy of forming long term relationships with client partners in an industry that is very competitive and price sensitive,” said BEST Director of New Business and Strategy, Jeff Grabinsky. “All things being equal in this business, this professional designation underscores our commitment to achieving the highest standards possible within our industry, on behalf of our clients and employees.”

“We work with many large institutional organizations in the Lower Mainland, such as public venues and universities, that want services providers who share, understand and embrace the goals of sustainability”, he continued. “CIMS certification is the best validation of our own long-term company-wide goals. Happily, it also aligns with the values of many of our customers.”

Compliance in the areas of the Standard is measured over five principles---quality systems; service delivery; human resources; health, safety and environmental stewardship and operational execution. For instance, the CIMS-GB Standard means that clients know that the company is able to provide them with data that helps them secure points for Leadership in Energy and Environmental Design (LEEDS) building certification for existing buildings, and meets the requirements for Operations and Maintenance (LEED-EBOM), while greening operations overall.

BEST uses a mix of sophisticated software technology and human resource management to deliver clear, quantifiable results to its clients. From builders, to property management, to other organizations where sustainable environmental concerns and practices are an important part of their brand and culture, the CIMS-GB Standard certification award to BEST for best practices in cleaning services and professional facility maintenance provides that guarantee.

Grabinsky said the company originally undertook the CIMS challenge as part of their commitment to overall operational excellence. The organization wanted to ensure that employees, suppliers and other stakeholders all understood corporate goals, and the need to create optimal working environments, while reaching for “the gold standard” within the industry.

About BEST

Headquartered in Vancouver, British Columbia and in operation for 55 years, BEST Service Pros provides highly specialized services to businesses throughout Western Canada. BEST Service Pros currently designs and manages facility maintenance solutions, which include custodial, exterior building maintenance and document management services for over 2,000 clients. Clients in educational facilities, government organizations and public venues, have chosen BEST to manage their services.

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