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Management And Training

Cruise line sued for poor hygiene practices

January 20, 2012
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LONDON — Passengers of one cruise ship are taking legal action against the cruise line because of unpleasant smells and poor hygiene, according to the European Cleaning Journal.

The claims brought forth by at least 200 passengers stem from issues with the plumbing and the resulting smells, as well as the air conditioning and, separately, standards of food hygiene, the article stated.

According to the article, passengers may be able to claim back up to 70 percent of the cost of their cruise.

"Thomson Cruises refutes any claims of sickness onboard Thomson Dream during May to December 2010, caused by a lack of consideration to hygiene practices on the ship," said a Thomson Cruises spokesperson.

"In line with Health Protection Agency guidelines, we continuously monitor all the ships in our fleet to ensure that the strictest health, safety, hygiene and comfort levels our customers expect are maintained," the spokesperson added.

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