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Training / Equipment/Tools / Staff / Maintenance
July 2012 Maintenance Matters

The Maintenance Crisis

Stigmas must be dissolved if the shortage of skilled workers is to be overcome.

March 28, 2013
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Often referred to as the "Maintenance Evangelist," Joel Leonard is the current president of SkillTV — offering solutions for the skilled labor shortage, a growing and troubling trend.153967634 - Maintenance Man

Battling what he's deemed the "Maintenance Crisis," the depletion of the skilled workforce as baby boomers leave and fewer young professionals seek career paths as skilled laborers, Leonard was recently appointed to the National Defense Workforce Advisory Committee.

Through several conversations with Leonard, I began pondering: "What does the Maintenance Crisis mean for the future and how will this be overcome?"

What Is The Maintenance Crisis?

The last time I spoke with Leonard, he began the conversation with an alarming consideration: "I was at Harley Davidson yesterday. They have 4,500 manufacturing personnel, and the average age is 55. It's one of the most legendary entities in the U.S. If that's not scary, I don't know what is."

With additional research, it's clear that this crisis is a common concern and an area for conversation.

A recent Minneapolis Star Tribune article released poll results stating that 72 percent of human resources professionals surveyed identified the pending retirement of baby boomers as a problem their organizations hoped to address.

And, a 2010 Pew Research Center study reported that, every day for the next 19 years, nearly 10,000 baby boomers will turn 65 years old.

To add to that, the Congressional Research Service shows that approximately 56 percent of maintenance roles are filled by baby boomers.

Statistics are telling us that the volume of skilled laborers is drastically dropping.

Through interviews with industry professionals, I've uncovered the innovative strategies organizations are implementing to recruit interest, subdue stigmas, raise awareness and achieve victory over the Maintenance Crisis.

Stirring Interest In Today's Youth

Technical positions are dwindling in popularity.

Because of this, it's crucial to engage our youth in hands-on professions, share the opportunities stemming from trade schools and encourage them to "tinker."

A press release from Nuts, Bolts & Thingamajigs — the foundation of the Fabricators & Manufacturers Association International — said, "The U.S. has become a nation of 'non-tinkerers,' and manufacturing leaders say the 'hands-off' policy around the house is a leading cause of disinterest among American youths to fill future skilled labor jobs."

Two of the common stigmas enveloping skilled workforce roles are both untrue and detrimental to its future: These are dirty, underpaid positions that are primarily opportunities for men.

"People have a misconception that these roles are dull, dumb and dreadful — involving mops, buckets and posterior cleavage," says Leonard. "People don't realize the technicalities, compensation opportunities, the innovativeness of computerized maintenance management software (CMMS) systems and the job security that comes with these roles."

In commenting about the mere five percent of women involved in skilled labor roles, Amy Earl, vice president of Antech 164895236 - Maintenance Man with DrillSystems, says, "Women assume they know nothing about welding, for example. But, in virtual reality scenarios, women regularly outperform men. It's their steady hand, attention to detail and fine-tuned, delicate finesse. Stereotypes were established when American interest was shifted toward liberal arts, four-year degrees and programs like law and medicine. We need to turn the stigma for manufacturing and maintenance around."

Innovative Training

Antech Systems has relied heavily on the gamification of maintenance training.

Earl says that their research demonstrates an increase in knowledge retention among employees who partake in scenario-based training because it provides a holistic understanding of how their actions impact a task or overall organization.

By simulating your equipment and creating real-life scenarios in a game-based environment, you can reduce costly repairs or misuse of machinery by 50 percent.

You can let your people perform incorrectly without costly or dangerous consequences, providing remediation that shows them what they should have done — helping them understand the repercussions of their actions.

Though numbers are still dwindling as baby boomers retire, by combining the collective efforts of innovative minds, there is hope for the future of the skilled workforce.

By implementing strategies beginning in childhood and continuing through adolescence, a sincere interest and solid career path can be established for future open roles.

Additionally, the innovative training measures can be applied to unemployed Americans seeking new fields to pursue.

Furthermore, by diluting the negative stigmas surrounding employment as a maintenance professional, more people will feel energized about embracing the hands-on, technical roles that are at the core of American ingenuity and industrialization.

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