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Friday's Ask the Experts: Commericial carpet care

August 03, 2012
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Friday''s Ask the Experts question from a cleaning professional on the International Custodial Advisors Network (ICAN) "Ask the Experts" page: We just started cleaning a doctor''s office and everything is going great except for the carpets. The entire office is carpeted with a grey, commercial grade, low nap carpet. There''s no padding with a concrete slab underneath. The problem is twofold. 1) On a daily basis, patients are spilling soda, tracking in oils & tar from the parking lot, spilling food, and the like. 2) The previous cleaning company had a closet full of Dollar Store foam carpet cleaner, so in general the carpets are saturated with soap. My question is what would be the most effective method to keep up on cleaning all the new stains? It''s not feasible for us to use to or leave behind a full size (AquaClean18) portable carpet extractor for daily use. Purchasing a small one would be an option. The other problem is, even when we extract using 3 wet/1 dry pass, resoiling is an issue, with stains reappearing the next day or a week later. Of course, with the problem area being a 100 sq. ft. waiting room, and the amount of spills, it could just be new stains and not resoiling.

The answer:

Isn’t it amazing the volume of foamy stuff a carpet can hold to make it sticky and subject to resoiling? And isn’t it amazing how hard it is to rinse out all this sudsy stuff so the carpet can be maintained without huge effort? And isn’t it equally amazing how any outfit doing this sort of carpet gunk-up can call itself a carpet cleaner?Now that you have had time to ponder on those mysteries, let’s move to your resolutions. Let’s solve problem two first. You need to get all of the suds out of the carpet so you can do maintenance without complications. This means a complete flushing of the carpet fibers to ... — Lynn E. Krafft, ICAN/ATEX editor

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